Head, Customer Success
Kunal Puri, Head, Customer Success, Infosys Equinox, talks about the importance of human-centric commerce in today’s world. Customer expectations are rising, and they want brands to engage with them on their channel of preference. Businesses need to ensure that they design their commerce journey by keeping customers at the center to deliver a hyper-personalized and contextual experience. Kunal also talks about how Infosys Equinox is a human-centric digital commerce platform that delivers human-centric experiences for both customers and sellers. We also focus on enabling new-age commerce channels for brands as per their customer expectations and business requirements.