9 PERSONIFIED COMMERCE AGENTS
- Domain Trained
- Role-specific
- Production Ready
Account Agent
Catalog Agent
Inventory Agent
Order Agent
Price Agent
Review Agent
Loyalty Agent
CSR Agent
Promotion Agent
Enterprise-Grade
Governed by design
THE SHIFT
From Flexible Systems to Intelligent Execution
Composable commerce gave you agility. Agentic commerce gives you autonomy. Together they power intelligent commerce.
AI assistants help individuals. Infosys Equinox commerce agents run the business.
Domain-trained on real commerce patterns
Leverage learning from hundreds of enterprise implementations
Connected to live commerce services and APIs
Your data, your context, for reliable, real-time decisions
Natural Language driven, not coded by IT
Move at the speed of business, not sprint cycles
Decision-driven, not scripted
Actions based on reasoning, not automated rules
Context-aware, not prompt-dependent
Compounding intelligence gets smarter with every engagement
Governed by design, not retrofitted later
Every workflow inherits your safeguards, every time
Composable by design, build once and reuse everywhere
Agents extend across the commerce value chain
Extensible with partner tools and custom models
Work with third-party APIs and agents
Natively Integrated with Infosys Equinox architecture
Actions happen inside the platform, not alongside it
Composable agentic commerce lets you transforms your way. Start with one agent, expand as the value compounds.
AGENTIC ARCHITECTURE
Built Like an Enterprise Team. Not a Collection of Tools.
Infosys Equinox Agentic Commerce is powered by two complementary types of agents, working together to mirror how high-performing commerce organizations actually operate.
TYPE
01
Personified Agents
Agents that think like your best people and execute decisions within defined boundaries.
Personified Agents map directly to job functions to augment your team and streamline operations.
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Curated commerce MCPs specific to each role
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Access to relevant documents, policies, and
datasets
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Embedded commerce best practices
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Persona-specific domain knowledge
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Segmented context to prevent data leakage
Each persona sees only what it needs to execute.
Account Agent
Manages B2B accounts, users, contracts, and invoices through simple queries.
Catalog Agent
Controls catalogs, products, SKUs, and attributes conversationally.
Inventory Agent
Provides real-time visibility into stock, bins, and inventory rules.
Order Agent
Manages orders, payments, customers, and availability in context.
Price Agent
Handles complex pricing models with governed updates. updates.
Review Agent
Manages reviews, ratings, and Q&A with sentiment insights.
Loyalty Agent
Runs loyalty programs, rewards, and transactions intelligently.
CSR Agent
Supports customers across orders, payments, loyalty, and subscriptions.
Promotion Agent
Creates and governs promotions, rules, and campaigns.
TYPE
02
Workflow Agents
Agents that handle the bespoke needs of your back-office and customer experience. Workflow Agents plan, orchestrate, and execute custom agentic functions on demand.
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Understand user intent from natural language
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Know what tools, domain agents, and RAG databases
are available
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Orchestrate multi-step workflows dynamically
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Launch and monitor repeatable workflows- without
IT
Workflow decisions are deterministic driven by ML models, not LLM guessing.
Know More
Business users describe what they want. Planner Agents make it happen within enterprise guardrails.
GOVERNANCE AND CONTROL
Business Value That Compounds Over Time
Agents don’t replace teams; they amplify your best people at scale to deliver business value.
Streamlined commerce operations
Built-in domain expertise, trained on your enterprise data
Secure, governed technology
No-code, natural language interaction to build agents
Consistent decision-making across geographies
Reduced dependency on individual experts
Lower cost to serve
Faster paths to purchase
Higher conversion and engagement
Autonomy with Governance and Control
Enterprise systems aren’t experimental-your AI shouldn’t be either.
Every Infosys Equinox Agent operates within:
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Role-based access controls
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Policy enforcement and thresholds
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Decision traceability
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Human-in-the-loop escalation
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Built-in Enterprise Guardrails
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Full auditability
Autonomy scales speed. Governance protects the enterprise.
Built on the Infosys Responsible AI framework
Build your Agentic Commerce Roadmap
Whether you start with one specialized agent or are ready to build advanced operational workflows, Infosys Equinox helps you move from pilots to production - confidently and responsibly.
Book an Agentic Pilot Explore Infosys Equinox Agentic Commerce
