Built Like an Enterprise Team. Not a Collection of Tools.
Infosys Equinox Agentic Commerce is powered by two complementary types of agents, working together to mirror how high-performing commerce organizations actually operate.
Agents that think like your best people and execute decisions within defined boundaries.
Personified Agents map directly to job functions to augment your team and streamline operations.
- Curated commerce MCPs specific to each role
- Access to relevant documents, policies, and datasets
- Embedded commerce best practices
- Persona-specific domain knowledge
- Segmented context to prevent data leakage
Each persona sees only what it needs to execute.
Account Agent
Manages B2B accounts, users, contracts, and invoices through simple queries.
Catalog Agent
Controls catalogs, products, SKUs, and attributes conversationally.
Inventory Agent
Provides real time visibility into stock, bins, and inventory rules.
Order Agent
Manages orders, payments, customers, and availability in context.
Price Agent
Handles complex pricing models with governed updates.
Review Agent
Manages reviews, ratings, and Q&A with sentiment insights.
Loyalty Agent
Runs loyalty programs, rewards, and transactions intelligently.
CSR Agent
Supports customers across orders, payments, loyalty, and subscriptions.
Promotion Agent
Creates and governs promotions, rules, and campaigns.
Agents that handle the bespoke needs of your back-office and customer experience. Workflow Agents plan, orchestrate, and execute custom agentic functions on demand.
- Understand user intent from natural language
- Know what tools, domain agents, and RAG databases are available
- Orchestrate multi-step workflows dynamically
- Launch and monitor repeatable workflows - without IT
Workflow decisions are deterministic - driven by ML models, not LLM guessing.
Business users describe what they want. Planner Agents make it happen within enterprise guardrails.
