Your Store, Ready for the Agents Your Customers Already Use.

Agent buyers demand a new kind of storefront - one that's discoverable, queryable, and transactable. The Agentic Commerce Interface (ACI) is the single layer that translates your commerce stack into agent-native services, exposing your products in front of every buyer interface that matters - AI assistants like Gemini, ChatGPT, Copilot, Claude, and every custom agent your customers will trust next.

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How Structured Agent-To-Agent Negotiation Works

Buyer Agent

Query: “Best price for 500 units, EU delivery”

ACI

ACI

Fetch tier pricing + contract terms

Pricing Engine

ACI

Response: Price breakdown + availability

Buyer Agent

Buyer Agent

Negotiate: “Counter at 3% below floor

ACI

ACI

Exception: threshold exceeded= escalate

Human Approver

Your brand remains the merchant of record. The agent is the channel, not the customer.

THE SHIFT

A Growing Share of Shopping Intent Now Lives Somewhere Your Storefront Can't See.

Inside an AI chat. An AI-mode search result. An assistant on a phone or a desktop. Those agents don't need HTML, screens, or forms. They need machine-friendly, real-time data they can query, trust, and act on. If your stack isn't wired to speak their language, you're invisible in the moment of intent.

WITHOUT AN AGENT-NATIVE INTERFACE:

  • Your commerce becomes invisible to agent buyers
  • Differentiation collapses into price comparison
  • Transactions move outside your control
THE SOLUTION

A Ready-to-Deploy Interaction Layer for Agent-Ready Commerce

The Agentic Commerce Interface lets AI agents discover, decide, negotiate, and transact with your commerce systems through structured, semantic, real-time APIs.

Being readily available to integrate with your existing commerce platform, it also integrates with all major protocols - UCP, MCP, ACP, A2A, AP2 - and when a new one emerges, ACI is the abstraction that absorbs the change. This protocol-agnostic approach is enabled by the platform's MACH-X architecture.

Intelligent Discovery

Agents query your catalog semantically - attributes, eligibility, sustainability, availability - without scraping HTML pages.

Explainable, Contextual Pricing

Agents retrieve customer specific prices in real-time: contracts, tiers, promotions, and constraints.

Real-Time Availability & Fulfillment

Agents access live ATP, sourcing options, delivery windows, and costs in milliseconds.

Structured Negotiation

Agents negotiate within defined authority limits, escalating only when human approval is required.

Secure Agent Checkout

Orders are placed programmatically with authentication, authorization, and auditability.

Post-Purchase Execution

Order tracking, change requests, returns, and SLAs are handled through governed APIs.

AI agents act. You stay the Merchant of Record.

You keep the customer relationship, the order data, the brand. We bring the agents and the protocol plumbing.

The Agent Layer You Can Deploy Without a Replatform

The Agentic Commerce Interface is native to Infosys Equinox but also runs on top of any other commerce platform you already have. Agentic commerce doesn't mean a forklift. It means an integration.

WHY ADOPT

Agent-Ready Commerce, Done Right

ACI future proofs your commerce without betting on a single protocol, platform, or intermediary

Business Value

  • Faster, frictionless paths to purchase
  • Increased conversion from agent-mediated channels
  • Lower cost-to-serve through automation
  • Protected margins and differentiated value signaling
  • Future-proof access to emerging agent ecosystems

Architectural Value

  • Commerce‑native architecture, not a generic AI gateway
  • Deep integration with Infosys Equinox microservices
  • Alignment with all emerging standards (MCP, UCP, OpenAPI)
  • Enterprise‑scale security, monitoring, & compliance
  • Fully managed lifecycle no DIY infrastructure
AGENTIC COMMERCE

The Agentic Front-End of a Deliberately Layered System

ACI is one part of Infosys Equinox Agentic commerce stack - engineered to work in concert with the platform underneath and the intelligence layer alongside it.

The execution engine.

Executes end-to-end commerce across discovery, pricing, checkout, fulfillment, and service

Explore The Platform

The intelligence behind every interaction.

Personified and Workflow agents that reason, decide, and orchestrate actions from live commerce data.

Explore Commerce Agents

The AI layer.

160+ commerce-specific capabilities - 100 ML models, 12 language models, 50+ workflow automations, 3 AI personas - orchestrated through Agent Studio. The retail-grade intelligence behind every agent decision.

Explore The Suite

Agentic Commerce Interface completes your AI-native commerce stack to unlock the agent-to-agent sales channel.

FAQs

Yes. ACI translates your commerce stack into agent-native services that AI assistants - including ChatGPT, Gemini, Copilot and Claude - can use to discover products, retrieve contextual pricing, negotiate within set limits, and place orders. It speaks the major agent protocols (MCP, UCP, ACP, A2A, AP2), so agents transact directly rather than through a separate integration for each surface.

A buyer agent sends a request - for example, best price for 500 units with EU delivery. ACI fetches tier pricing and contract terms from your pricing engine and returns a structured breakdown with availability. The buyer agent can counter, and ACI negotiates within the authority limits you define, escalating to a human approver only when a threshold is exceeded.

No. ACI is native to Infosys Equinox but runs on top of any commerce platform you already have, connecting to your existing product, pricing, inventory and order services. Agentic commerce is an integration, not a forklift replatform.

ACI ships with a fully managed lifecycle and no DIY infrastructure. Infosys Equinox runs the interface layer and the protocol plumbing, while you keep the customer relationship, the order data and the brand.

ACI is the outward-facing interface that lets external AI buyer agents discover, negotiate and transact with your commerce stack. Commerce Agent Studio is the internal, no-code environment where your business teams build and govern their own agents - for pricing, catalog, inventory, loyalty and more. They share the same underlying agent architecture but serve different users.

No. The agent is the channel, not the customer - your brand stays the merchant of record and retains the order data, customer relationship and brand.

The Shopping Interfaces are Multiplying. Your Agent Layer Shouldn't.

One interface for enabling agentic commerce on every AI surface that matters today - and every one that ships next.

Where most enterprises start

  • Agent-ready discovery and pricing
  • Secure agent checkout
  • Controlled agent-to-agent negotiation pilots

Our experienced team can help you shape a solution tailored to your enterprise.

Book an Agentic Pilot