Be the Store AI Agents Buy From.
Discoverable. Trusted. Transactable - in an AI-buyer world
Book a Demo See it in Action-
4000+ Pre-built APIs
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MACH-X composable
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Cloud-agnostic
How an AI buyer shops your store
Gemini
ChatGPT
Claude
Custom Agent
80%+ of agent negotiations close without human involvement
THE SHIFT
Your Next Buyer Won’t Always Be Human.
McKinsey estimates by 2030, agentic commerce will orchestrate $1 trillion in US retail revenue and $3–5 trillion globally. With buying journeys shifting from screens to AI-driven channels, autonomous agents now discover, compare, negotiate, and transact on behalf of customers.
Commerce is becoming more intelligent, more automated, and more human - all at once.
The shifts retailers cannot ignore
Browsing
Intent
Agents shop for your B2C customers and reorder for your B2B buyers. They expect structured, real-time pricing, ATP, terms, and delivery - in milliseconds.
Portals
Protocols
PDFs, batch EDI, and email pricing can't keep up. Winners present semantic, explainable, standards-aligned endpoints - UCP, MCP, AP2 - that agents can trust.
UX
AX
Your agent storefront must negotiate, reason, escalate, and remember context - or become a commodity row in an AI comparison table.
Site Analytics
Agent Intelligence
With agentic commerce, transactions happen off-site - inside the agent. Traditional site analytics can't see it. Intelligence must be embedded in the interaction itself.
Human-centric, not human-absent. Remove the friction - not the people.
The Numbers Tell The Story
Built to Scale. Already Proven.
Infosys Equinox isn't a long transformation - it's a pragmatic, phased rollout running today across global enterprises.
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Annual GMV Enabled
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Pre-built tools & APIs
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AI capabilities, day one
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Customers live on Agentic Commerce
Where Infosys Equinox creates value
Revenue
100× faster transactions - seconds, not days. Conversion lift via in-dialog checkout; AOV growth from bundles and upsell; improved CAC/LTV.
Cost
Up to 90% lower cost-to-serve on repeatable flows. Service deflection, automated routing, content operations productivity.
Speed
8-12 week pilot to first value. Weeks to pilot; quarters to scale - without replatforming.
Trust
Policy-backed execution, auditability, security, data governance.
Scale
Global, multi-brand, multi-region - including B2B, B2C, B2B2X, marketplaces.
Interoperability
Agent standards (MCP, ACP, UCP, AP2) and seamless ERP/OMS/CRM integration.
The Platform
Everything You Need on a Single Platform.
A complete, production-ready commerce capability set - with AI woven into every layer. Pick and choose what you need; deploy where and how you want.
Commerce Core
The platform pillars that power modern commerce.
Four building blocks on MACH-X composable architecture — Microservices, API-first, Cloud-native, Headless, eXtensible.
Microservices
Everything you need to compose.
Pick the APIs you need; deploy where and how you want. Extend API endpoints while staying on the upgrade path.
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Business-friendly admin
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Extensible APIs
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Deploy your way
Commerce
Modern, modular, composable.
Migrate to an AI-first composable enterprise commerce platform in 6 weeks or less. Pre-integrated core microservices for complex B2C, B2B, and B2X.
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Up to 30% faster time-to-market
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25+ partner ecosystem
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Cloud-agnostic SaaS
Experiences & Channels
Pre-composed. Ready to launch.
In-app, in-store, in-conversation. From AI-mode shopping to AR/VR, livestream, and beyond.
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Headless Storefront (PWA)
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Mobile Commerce
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In-Store & Assisted Selling
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AI Mode / Conversational Commerce
Marketing
From 360° view to revenue.
Sync everything you need to understand your customer, personalize journeys, optimize spend, maximize loyalty.
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Consumer genome
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Hyper-personalization
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Social and loyalty marketing
All built on MACH-X composable architecture. Future-proof. Upgrade-safe. Scalable.
Agentic Commerce, AI & Intelligence
Three pillars. End-to-end agentic execution.
We extend our platform into the agent economy with three purpose-built pillars - going beyond visibility, beyond connectors, to true agentic execution.
PILLAR 01
Agentic Commerce Interface (ACI)
Your sell-side protocol for AI buyers.
A purpose-built API layer for buyer agents, exposing your commerce stack to AI assistants with structured JSON, real-time pricing and ATP, explainable quotes, guardrailed negotiation with escalation to humans.
PILLAR 02
Intelligent Commerce Suite
The AI layer for commerce, delivered.
160+ commerce-specific AI capabilities live on day one - 100 ML models, 12 language models, 50+ agentic workflows, 3 AI Intelligence Personas, all orchestrated through the Commerce Agent Studio.
PILLAR 03
Personified Agents + Commerce Agent Studio
Scale agentic work across the enterprise.
Role-specific personified agents (pricing, inventory, catalog, loyalty) + a no-code Studio for business users to build governed agents through natural-language conversation - fast.
Where other platforms offer quick connections to AI channels, Infosys Equinox delivers deep commerce logic + negotiation + governance + domain automation. The ingredients to win - not just participate.
How You Can Get
Started
Many Ways to Start. One Platform Underneath.
Whatever your starting point, Infosys Equinox is designed to meet you there.
Modernize Your Way
Start with a single module. Expand as value compounds. Replace legacy systems incrementally - without a big-bang replatform.
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Modular adoption
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Legacy co-existence
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Incremental migration
Greenfield / Net-New
Launch a new commerce channel, brand, or market on a fully AI-native foundation - with all capabilities live from day one.
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Rapid launch
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AI-first from day 1
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Cloud-native
AI Overlay
Layer intelligence onto your existing commerce platform. No replatform needed - ACI connects your stack to the agent economy.
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No replatform
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Stack-agnostic
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Agent-ready
Owned Digital Channels
Make every customer touchpoint AI-aware.
Your storefront, mobile app, in-store experience, and customer service - all augmented with intelligent agents that listen, learn, and respond.
AI Mode and conversational search on your
storefront
Intelligent merchandising and personalization in real
time
Associate co-pilots and in-store assisted selling
Conversational post-purchase service and returns
automation
External AI Assistant Channels
Be where your customers shop - even when they're not on your site.
Your catalog, pricing, fulfillment, and service show up correctly inside the AI surfaces customers already trust - Gemini, ChatGPT, Copilot, Claude.
Discovery and accurate catalog surfacing in AI
Mode
Agent-led negotiation with explainable
counter-offers
Programmatic, secure agent checkout
Post-purchase service across third-party
assistants
Agentic Commerce Interface (ACI)
For selling to AI buyer agents on external surfaces.
The agent-facing storefront. Use this when your priority is being agent-ready on AI assistant channels (Gemini, ChatGPT, Copilot, Claude).
Explore Agentic Commerce Interface
Commerce Agent Studio + Domain Agents
For building and running agents internally.
The conversational platform plus specialized function agents (pricing, inventory, RFQ, catalog). Use this when your priority is internal automation - commerce teams building their own governed agents.
Explore Commerce Agent Studio
Intelligent Commerce Suite
For the AI layer that powers everything underneath.
160+ commerce-specific AI capabilities - 100 ML models, 12 language models, 50+ workflows, 3 AI personas. Use this when you want the deepest intelligence layer regardless of which channels or paths you prioritize.
Explore the Intelligent Commerce SuiteStart with one. Expand as value compounds. The platform is built for exactly that.
Build For Everyone Who Powers Commerce
Three Teams. One Intelligence Fabric.
Whether the next visitor is a person or a machine - and whether the next user is a merchandiser, developer, or planner - we meet them where they are.
Faster discovery. Smarter decisions. Seamless checkout.
Whether the visitor is a person or an AI agent - they get the right answer, at the right moment, in the right language.
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Conversational discovery
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Guided selling and basket building
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Personalized shopping agents
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Post-purchase automation
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Review summarization and product confidence
Merchandising, marketing, pricing, loyalty, supply chain - all augmented.
Empower business teams with intelligent catalog management, pricing, and adaptive supply chain - without losing control.
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Product description generator
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Catalog management assistant
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Autonomous pricing strategy
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Personalized promotions
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Inventory and forecasting agents
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Associate co-pilot for exceptions
Engineering, accelerated. Composable. Cloud-agnostic.
Full-stack composable, cloud-agnostic, with extensibility for LLMs and external agents. Build custom agents to automate development workflows.
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Agentic developer co-pilot
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Automated test workflow agents
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API discovery and code generation
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Full-stack composability
Activate Without Replatforming
Agent-Ready. Governed. Outcome-First.
Infosys Equinox activates discovery → decision → checkout across AI channels while orchestrating secure execution on your current stack - ERP, OMS, PIM, all intact. Minimal risk. Maximum time-to-value.
Standards & Ecosystem
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MCP-style interfaces.
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ACP-compatible schemas.
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UCP-ready alignment.
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AP2 payment flows.
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Compatible with ChatGPT, Gemini, Copilot, Claude.
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Adapters for leading AI platforms.
Governance, Trust & Responsible AI
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Tiered access: discovery → partner → transactional →
human-required.
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Authentication, scopes, spend limits.
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Full audit trails and explainability.
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Policy simulation and model risk controls.
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Data residency and consent management.
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Cloud-agnostic, observable, scalable.
CUSTOMER PROOF
Real Enterprises. Real Results.
Leading Enterprises trust us to drive their e-commerce success.
“There’s a lot of complexity in B2B2C business model. There are different things that add up when you're going through the path of purchase for a customer, but more for our affiliates that run their businesses on this platform. And, not a lot of platforms support that out of the box today. The thing it comes down to is complexity that you're adding into, but you need latency. All these plugins are before or after the experience happens, and we needed something that, one, wouldn't slow down the scalability, but two, would allow us to continue to grow this platform globally. And Infosys Equinox really shined for us because it allowed us to extend the core but also have these plugins or the new app marketplace allowing us to be able to do that.”
- Joe Sueper, Chief Technology Officer, Nu Skin Enterprises
Questions CXOs Actually Ask.
No. MACH-X microservices let you layer ACI and Brand/Domain Agents onto your existing stack - ERP, OMS, PIM intact. Phase 1 delivers value in 8–12 weeks without a rip-and-replace.
Most connectors focus on visibility and orchestration across AI channels. Infosys Equinox adds a negotiating, explainable sell-side with Personified Agents, and Commerce Agent Studio - durable differentiation, not just appearance.
MCP-style interfaces. ACP-compatible schemas. UCP alignment where relevant. AP2 payment flows. Adapters for leading AI platforms (ChatGPT, Gemini, Copilot, Claude).
Yes, both. B2B: contract-aware pricing, RFQ negotiation, replenishment. B2C: loyalty-aware offers, attribute-rich discovery, product confidence.
Enterprise scale governance built in. Tiered access, policy scopes, human-in-the-loop thresholds, explainability, audit trails, consent and data-residency controls.
Pilots launch in 8–12 weeks with measurable KPIs - typically starting with one buyer and the foundation APIs.
NEXT STEP
Your next competitive advantage isn't a channel. It's your agentic layer.
Discover the AI-enhanced digital commerce platform built to help enterprises adapt to whatever the future of shopping brings. Book your demo and let us show you Infosys Equinox in action.
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