Build The Intelligence That Runs Your Commerce
No code. No prompts. No IT tickets.
See It in Action Talk to Our Experts
commerce agent studio
Price Agent
Inventory Agent
Rules Engine
No code. No IT tickets.
Live in minutes
THE PROBLEM
Most Enterprises Are Doing AI. Few Are Doing It at Scale.
The challenge isn't access to models - it's turning intelligence into repeatable, governed execution across commerce operations.
Scattered AI pilots
Fragmented solutions and shallow integrations - every team running its own experiment with no shared spine.
Unclear ownership
Real security risks from uncontrolled AI usage - "shadow AI" appearing in workflows the security team can't see.
Permanent IT dependence
When pilots do work, business teams still need engineering to ship them. Innovation pace stays bottlenecked at the IT queue.
Infosys Equinox Commerce Agent Studio closes the gap by democratizing access to enterprise intelligence - without sacrificing control.
THE WORKFLOW
The Interface for Building Your Intelligence Team
Commerce Agent Studio is a unified, no-code interface within Infosys Equinox Commerce platform that enables business users to go from idea to live agent — in minutes.
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Brief it
Describe an outcome in natural language “Optimize seasonal markdowns across regions.”
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Teach it
Add business rules, constraints, margin floors, brand rules, approval thresholds.
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Review it
Iterate through feedback and refine multi-agent, cross-functional orchestration workflows.
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Deploy it
Agent goes live—calling domain agents, decision models, and APIs.
No code. No prompt engineering. No workflow wiring. Just business-led AI that actually works.
THE THREE PILLARS
Commerce Agent Studio Is the Conversation. The Pillars Are the Intelligence.
Commerce Agent Studio doesn't think for you. It draws on three pillars of commerce intelligence - Knowledge, Prediction, Language - to make every business request actionable.
ORCHESTRATION
Commerce Agent Studio
Natural language in → multi-pillar intelligence out
Knowledge Pillar
The Intelligence Team
What Studio queries: policies, brand rules, technical landscape.
Three AI personas - Domain Expert, Institutional Brain, Enterprise Architect - ground every conversation in your real business context.
Prediction Pillar
The Quant Team
What Studio calls: forecasts, classifications, ranked recommendations.
100+ ML models across 10 commerce domains. Each model knows what data it needs and how to find it in your existing systems.
Language Pillar
The SLM Factory
What Studio runs: extraction, classification, generation.
12 language models trained for retail's hardest text tasks, plus 15 generation workflows. Speaking your business's actual language.
When the merchandiser says 'optimize markdowns', Studio queries the Institutional Brain for the brand's pricing rules, calls a demand forecast, runs the SLM to classify product attributes, and assembles a plan. All in one conversation.
UNDER THE HOOD
Three Modules. One Intelligent System.
Each module can be adopted independently but delivers maximum impact together.
Governance and control, built in, not bolted on
Provides a secure AI foundation that allows agents and workflows to operate safely at enterprise scale.
MCP Servers
Secure, scoped access to live internal and external commerce services
LLM Providers
Multi-model support via LiteLLM
Knowledge Bases
Domain-rich data with enterprise context and intelligence
Guardrails
Enforce safe, policy-aligned AI behavior using configurable rules and thresholds.
Outcome
AI autonomy with enterprise-grade control.
Build persona-driven commerce agents without code
Enables teams to create and deploy highly specialized, personified commerce agents aligned to real enterprise roles.
Using plain-language instructions, teams can:
Define agent personality, scope, and responsibilities
Assign tools, knowledge bases, memory models, and guardrails
Control store-level or global availability
Enable agents for chat, workflows, or both
From isolated actions to end-to-end execution
Transforms how commerce processes are designed and run. Users simply describe the goal. The system does the rest.
Interprets intent
Identifies required agents and tools
Generates a multi-step workflow plan
Allows user review and approval, then executes autonomously
All executed automatically-no step by step intervention required.
THE IMPACT
Accelerate Agentic Transformation
This is how agentic commerce scales.
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Agentic Workflows
Mins
Weeks → Minutes agent creation
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IT bottlenecks for business teams
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Policy-compliant by design
AI becomes how work gets done - not a side tool
Business teams lead automation without IT bottlenecks
Consistent execution across geographies and teams
Faster response to market and operational signals
De-risk. Democratize. Deploy.
AGENT ORCHESTRATION VS
WORKFLOWS
Why Agent Orchestration Beats Brittle Workflows
Workflow tools automate tasks. Our Commerce Agent Studio operationalizes intelligence.
Traditional Workflow Tools
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Pre-defined Flows
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Heavy IT Dependency
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Static Rules
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Break on Change
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Limited Governance
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Task Automation
Infosys Equinox Commerce Agent Studio
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Intent-driven Execution
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Business-led, No code
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Reasoned, Contextual Decisions
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Adaptive and Composable
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Built-in Enterprise Guardrails
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End-to-end Intelligent Execution
Bring Enterprise Intelligence in Every Role
Empower every team. Scale every capability. Operationalize AI across your entire commerce ecosystem, move from experimentation to enterprise-grade execution.
