What's Next in Digital Commerce for 2025?

Join Infosys experts to explore the cutting-edge digital commerce trends that will shape the industry in 2025. Learn how to stay ahead of the curve and build a thriving e-commerce business.

Ezhil Mani

Ezhil Mani
VP - Consumer, Retail and Logistics,
Infosys Limited

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Trend #1

Quick Commerce

Ezhil Mani, identifies rapid advancements in quick commerce as a defining trend for 2025

Trend #2

Personalized Shopping Powered by Gen AI

Phil Benton predicts that 2025 will be a game changer for personalized, immersive shopping experiences, driven by Gen AI

Phil Benton

Phil Benton
Partner & Practice Leader - AI Experience,
Infosys Consulting

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Karolina Gujska

Karolina Gujska
Director - Global Ecommerce & Digital Capabilities,
Infosys

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Trend #3

Voice Commerce

Karolina Gujska, identifies voice commerce as a pivotal trend reshaping the e-commerce landscape in 2025

Timo Weis

Timo Weis
Global Head of Digital Strategic Growth,
Infosys

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Trend #5

AI-Powered Personalization

Timo Weis identifies AI-powered personalization as a key digital commerce trend shaping 2025.

Trend #6

Wearable Technology

Priyanka Haldipur identifies wearable technology as the next frontier in digital commerce

Priyanka Haldipur

Priyanka Haldipur
Producer – Thought Leadership,
Infosys Knowledge Institute

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Sebastian Weston Lewis

Sebastian Weston Lewis
Senior Director – Client Services,
Infosys

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Trend #7

Al Realism

Sebastian Weston Lewis predicts 2025 will mark the rise of "AI Realism," with businesses shifting from grand AI visions to practical, scalable solutions

Trend #8

Trusted Commerce

Samad Masood believes that Trusted Commerce will be a defining trend in 2025

Samad Masood

Samad Masood
Associate Vice President,
Infosys Knowledge Institute

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Kunal Puri

Kunal Puri
Head – Customer Success,
Infosys Equinox

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Trend #9

The CPG Shift: Powering Independent Retail

Kunal Puri highlights unlocking value from small mom-and-pop shops as a key trend shaping the #CPG landscape in developing economies.

Trend #10

Redefining Customer and Business Experiences with AI

Selvi Nandakumar identifies 2025 as the year where enterprises will heavily invest in creating AI-first experiences for both businesses and customers.

Selvi Nandakumar

Selvi Nandakumar
Director - Product Management,
Infosys Equinox

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Ambeshwar Nath

Ambeshwar Nath
Senior Vice President and Industry Head, EMEA – Consumer Products, Retail and Logistics,
Infosys

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Trend #11

Sustainability and Ethical Shopping

Ambeshwar Nath predicts that sustainable and ethical shopping will dominate the retail landscape in 2025.

Trend #12

Composable Commerce

Ravindar Vanam identifies adoption of Composable Commerce as a key trend for 2025.

Ravindar Vanam

Ravindar Vanam
Senior Director - Client Services and Retail Innovations,
Infosys

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Mayank Jain

Mayank Jain
Senior Product Manager,
Infosys Equinox

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Trend #13

Agentic AI

Mayank Jain identifies Agentic AI to be a game-changing trend for 2025.

Trend #14

Cross-channel Marketing

Gursher Singh identifies cross-channel marketing strategy as a crucial driver of digital commerce success in 2025.

Gursher Singh

Gursher Singh
Senior Principal – Digital Leadership & Strategy,
Infosys Consulting

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