Be the Store AI Agents Buy from.

Discoverable. Trusted. Transactable - in an AI-buyer world

Infosys Equinox is the AI-first, MACH-X composable commerce platform built for the agent economy. Sell to AI buyer agents and humans alike - with structured intelligence, governed automation, and the trust your brand requires.

When your next buyer is an AI agent, will your storefront know what to do?

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  • 4000+ Pre-built APIs
  • MACH-X composable
  • Cloud-agnostic

How an AI buyer shops your store

Gemini

ChatGPT

Claude

Custom Agent

Agent Commerce Interface (ACI)

  • Discover
  • Query
  • Negotiate
  • Transact

Commerce Platform

Catalog

Pricing

Inventory

Orders

Brand Agents

Quadrails

ERP / OMS / PIM / CRM / WMS

80%+ of agent negotiations close without human involvement

Your Next Buyer won't always be Human.

McKinsey estimates by 2030, agentic commerce will orchestrate $1 trillion in US retail revenue and $3–5 trillion globally. With buying journeys shifting from screens to AI-driven channels, autonomous agents now discover, compare, negotiate, and transact on behalf of customers.

Commerce is becoming more intelligent, more automated, and more human - all at once.

The shifts retailers cannot ignore

Browsing Intent

Agents shop for your B2C customers and reorder for your B2B buyers. They expect structured, real-time pricing, ATP, terms, and delivery - in milliseconds.

Portals Protocols

PDFs, batch EDI, and email pricing can't keep up. Winners present semantic, explainable, standards-aligned endpoints - UCP, MCP, AP2 - that agents can trust.

UX AX

Your agent storefront must negotiate, reason, escalate, and remember context - or become a commodity row in an AI comparison table.

Site Analytics Agent Intelligence

With agentic commerce, transactions happen off-site - inside the agent. Traditional site analytics can't see it. Intelligence must be embedded in the interaction itself.

Human-centric, not human-absent. Remove the friction - not the people.

Built to Scale. Already Proven.

Infosys Equinox isn't a long transformation - it's a pragmatic, phased rollout running today across global enterprises.

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Annual GMV Enabled

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Pre-built tools & APIs

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AI capabilities, day one

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Customers live on Agentic Commerce

Where Infosys Equinox creates value

Revenue

100× faster transactions - seconds, not days. Conversion lift via in-dialog checkout; AOV growth from bundles and upsell; improved CAC/LTV.

Cost

Up to 90% lower cost-to-serve on repeatable flows. Service deflection, automated routing, content operations productivity.

Speed

8–12 week pilot to first value. Weeks to pilot; quarters to scale - without replatforming.

Trust

Policy-backed execution, auditability, security, data governance.

Scale

Global, multi-brand, multi-region - including B2B, B2C, B2B2X, marketplaces.

Interoperability

Agent standards (MCP, ACP, UCP, AP2) and seamless ERP/OMS/CRM integration.

Everything You Need on a Single Platform.

A complete, production-ready commerce capability set - with AI woven into every layer. Pick and choose what you need; deploy where and how you want.

Commerce Core

The platform pillars that power modern commerce.

Four building blocks on MACH-X composable architecture - Microservices, API-first, Cloud-native, Headless, eXtensible.

Microservices

Everything you need to compose.

Pick the APIs you need; deploy where and how you want. Extend API endpoints while staying on the upgrade path.

  • Business-friendly admin
  • Extensible APIs
  • Deploy your way
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Commerce

Modern, modular, composable.

Migrate to a composable enterprise commerce platform. Pre-integrated core microservices for complex B2C, B2B, and B2X.

  • Up to 30% faster time-to-market
  • 25+ partner ecosystem
  • Cloud-agnostic SaaS
Experiences & Channels

Pre-composed. Ready to launch.

In-app, in-store, in-conversation. From AI-mode shopping to AR/VR, livestream, and beyond.

  • Headless Storefront (PWA)
  • Mobile Commerce
  • In-Store & Assisted Selling
  • AI Mode / Conversational Commerce
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Marketing

From 360° view to revenue.

Sync everything you need to understand your customer, personalize journeys, optimize spend, maximize loyalty.

  • Consumer genome
  • Hyper-personalization
  • Social and loyalty marketing
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All built on MACH-X composable architecture. Future-proof. Upgrade-safe. Scalable.

Agentic Commerce, AI & Intelligence

Three pillars. End-to-end agentic execution.

We extend our platform into the agent economy with three purpose-built pillars — going beyond visibility, beyond connectors, to true agentic execution.

PILLAR 01

Agent Commerce Interface (ACI)

Your sell-side protocol for AI buyers.

A purpose-built API layer for buyer agents, exposing your commerce stack to AI assistants with structured JSON, real-time pricing and ATP, explainable quotes, guardrailed negotiation with escalation to humans.

Explore the Agent Commerce Interface

PILLAR 02

Intelligent Commerce Suite

The AI layer for commerce, delivered.

160+ commerce-specific AI capabilities live on day one - 100 ML models, 12 language models, 50+ agentic workflows, 3 AI Intelligence Personas, all orchestrated through the Commerce Agent Studio.

Explore the Intelligent Commerce Suite

PILLAR 03

Personified Agents + Commerce Agent Studio

Scale agentic work across the enterprise.

Role-specific personified agents (pricing, inventory, catalog, loyalty) + a no-code Studio for business users to build governed agents through natural-language conversation - fast.

Explore the Commerce Agent Studio

Where other platform offer quick connections to AI channels, Infosys Equinox delivers deep commerce logic + negotiation + governance + domain automation. The ingredients to win - not just participate.

Many Ways to Start. One Platform Underneath.

Whatever your starting point, Infosys Equinox is designed to meet you there.

Modernize Your Way

Start with a single module. Expand as value compounds. Replace legacy systems incrementally - without a big-bang replatform.

  • Modular adoption
  • Legacy co-existence
  • Incremental migration

Greenfield / Net-New

Launch a new commerce channel, brand, or market on a fully AI-native foundation - with all capabilities live from day one.

  • Rapid launch
  • AI-first from day 1
  • Cloud-native

AI Overlay

Layer intelligence onto your existing commerce platform. No replatform needed - ACI connects your stack to the agent economy.

  • No replatform
  • Stack-agnostic
  • Agent-ready

Owned Digital Channels

Make every customer touchpoint AI-aware.

Your storefront, mobile app, in-store experience, and customer service - all augmented with intelligent agents that listen, learn, and respond.

AI Mode and conversational search on your storefront
Intelligent merchandising and personalization in real time
Associate co-pilots and in-store assisted selling
Conversational post-purchase service and returns automation

External AI Assistant Channels

Be where your customers shop - even when they're not on your site.

Your catalog, pricing, fulfillment, and service show up correctly inside the AI surfaces customers already trust - Gemini, ChatGPT, Copilot, Claude.

Discovery and accurate catalog surfacing in AI Mode
Agent-led negotiation with explainable counter-offers
Programmatic, secure agent checkout
Post-purchase service across third-party assistants

Agent Commerce Interface (ACI)

For selling to AI buyer agents on external surfaces.

The agent-facing storefront. Use this when your priority is being agent-ready on AI assistant channels (Gemini, ChatGPT, Copilot, Claude).

Explore Agent Commerce Interface

Commerce Agent Studio + Domain Agents

For building and running agents internally.

The conversational platform plus specialized function agents (pricing, inventory, RFQ, catalog). Use this when your priority is internal automation - commerce teams building their own governed agents.

Explore Commerce Agent Studio

Intelligent Commerce Suite

For the AI layer that powers everything underneath.

160+ commerce-specific AI capabilities - 100 ML models, 12 language models, 50+ workflows, 3 AI Intelligence personas. Use this when you want the deepest intelligence layer.

Explore the Intelligent Commerce Suite

Start with one. Expand as value compounds. The platform is built for exactly that.

Three Teams. One Intelligence Fabric.

Whether the next visitor is a person or a machine - and whether the next user is a merchandiser, developer, or planner - we meet them where they are.

Faster discovery. Smarter decisions. Seamless checkout.

Whether the visitor is a person or an AI agent - they get the right answer, at the right moment, in the right language.

  • Conversational discovery
  • Guided selling and basket building
  • Personalized shopping agents
  • Post-purchase automation
  • Review summarization and product confidence

Merchandising, marketing, pricing, loyalty, supply chain - all augmented.

Empower business teams with intelligent catalog management, pricing, and adaptive supply chain - without losing control.

  • Product description generator
  • Catalog management assistant
  • Autonomous pricing strategy
  • Personalized promotions
  • Inventory and forecasting agents
  • Associate co-pilot for exceptions

Engineering, accelerated. Composable. Cloud-agnostic.

Full-stack composable, cloud-agnostic, with extensibility for LLMs and external agents. Build custom agents to automate development workflows.

  • Agentic developer co-pilot
  • Automated test workflow agents
  • API discovery and code generation
  • Full-stack composability

Agent-Ready. Governed. Outcome-First.

Infosys Equinox activates discovery → decision → checkout across AI channels while orchestrating secure execution on your current stack - ERP, OMS, PIM, all intact. Minimal risk. Maximum time-to-value.

Standards & Ecosystem

  • MCP-style interfaces.
  • ACP-compatible schemas.
  • UCP-ready alignment.
  • AP2 payment flows.
  • Compatible with ChatGPT, Gemini, Copilot, Claude.
  • Adapters for leading AI platforms.

Governance, Trust & Responsible AI

  • Tiered access: discovery → partner → transactional → human-required.
  • Authentication, scopes, spend limits.
  • Full audit trails and explainability.
  • Policy simulation and model risk controls.
  • Data residency and consent management.
  • Cloud-agnostic, observable, scalable.

Real Enterprises. Real Results.

Leading Enterprises trust us to drive their e-commerce success.

“There’s a lot of complexity in B2B2C business model. There are different things that add up when you're going through the path of purchase for a customer, but more for our affiliates that run their businesses on this platform. And, not a lot of platforms support that out of the box today. The thing it comes down to is complexity that you're adding into, but you need latency. All these plugins are before or after the experience happens, and we needed something that, one, wouldn't slow down the scalability, but two, would allow us to continue to grow this platform globally. And Infosys Equinox really shined for us because it allowed us to extend the core but also have these plugins or the new app marketplace allowing us to be able to do that.”

- Joe Sueper, Chief Technology Officer, Nu Skin Enterprises

Global Wellness Brand

Scaled to 40+ countries, processing 1,000+ orders per second, with flexible B2B2C journeys and global platform extensibility.

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Luxury Automotive Manufacturer

Accelerated B2B commerce with contract-aware pricing, real-time order transparency, and headless flexibility.

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Global CPG Leader

Unified 250+ brand sites on a microservices-based commerce engine - improved speed, governance, and operational efficiency.

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Fashion Retailer

Reduced total cost of ownership by 30% through a monolith-to-composable transformation on MACH-X.

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Questions CXOs Actually Ask.

No. MACH-X microservices let you layer ACI and Brand/Domain Agents onto your existing stack - ERP, OMS, PIM intact. Phase 1 delivers value in 8-12 weeks without a rip-and-replace.

Most connectors focus on visibility and orchestration across AI channels. Infosys Equinox adds a negotiating, explainable sell-side with Personified Agents, and Commerce Agent Studio - durable differentiation, not just appearance.

MCP-style interfaces. ACP-compatible schemas. UCP alignment where relevant. AP2 payment flows. Adapters for leading AI assistant platforms (ChatGPT, Gemini, Copilot, Claude).

Yes, both. B2B: contract-aware pricing, RFQ negotiation, replenishment. B2C: loyalty-aware offers, attribute-rich discovery, product confidence.

Enterprise scale governance built in. Tiered access, policy scopes, human-in-the-loop thresholds, explainability, audit trails, consent and data-residency controls.

Pilots launch in 8–12 weeks with measurable KPIs - typically starting with one buyer and the foundation APIs.

Your Next Competitive Advantage isn't a Channel. It's Your Agentic Layer.

Discover the AI-enhanced digital commerce platform built to help enterprises adapt to whatever the future of shopping brings. Book your demo and let us show you Infosys Equinox in action.

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