B2B | Automotive

Driving B2B commerce for a luxury car manufacturer

The client needed a B2B commerce solution to provide a storefront and direct channel for independent auto shops to purchase spare parts.

Results at a Glance

85%

reduction in service SLA

100%

order transparency

After implementing Infosys Equinox, the luxury car manufacturer was able to reduce its service SLA from 2 days to 8 hours. Manual processes were eliminated with 100% transparency around orders, stock availability, cancellations and refunds.

In addition, the brand was able to expand to multiple geographic markets with no additional development.

Enabling B2B Headless Commerce For A Luxury Car Manufacturer

Challenges

Although its genuine parts were available online, the client was missing a B2B commerce portal with its own inventory, resulting in:

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    Lack of control over orders placed by authorized workshops

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    Difficulty tracking missing orders and replacement parts due to manual processes

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    Lack of visibility into order process and real-time availability of spare parts

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    Missed opportunity to directly service workshop partners, digitally

Solution

Infosys implemented an end-to-end B2B headless commerce solution and storefront, leveraging
microservices
including:

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    Inventory

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    Pricing

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    Cart and checkout

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    Orders

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    Account management

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    Promotions

Solution

Looking to build a robust B2B commerce landscape for your manufacturing business? Get in touch with us.

Discuss your unique business challenges with our commerce experts and build a customized composable commerce landscape using our MACH-X architecture.

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