B2B | Automotive
Driving B2B commerce for a luxury car manufacturer
The client needed a B2B commerce solution to provide a storefront and direct channel for independent auto shops to purchase spare parts.
Results at a Glance
85%
reduction in service SLA
100%
order transparency
After implementing Infosys Equinox, the luxury car manufacturer was able to reduce its service SLA from 2 days to 8 hours. Manual processes were eliminated with 100% transparency around orders, stock availability, cancellations and refunds.
In addition, the brand was able to expand to multiple geographic markets with no additional development.
Challenges
Although its genuine parts were available online, the client was missing a B2B commerce portal with its own inventory, resulting in:
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Lack of control over orders placed by authorized workshops
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Difficulty tracking missing orders and replacement parts due to manual processes
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Lack of visibility into order process and real-time availability of spare parts
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Missed opportunity to directly service workshop partners, digitally
Solution
Infosys implemented an end-to-end B2B headless commerce solution and storefront, leveraging
microservices including:
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Inventory
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Pricing
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Cart and checkout
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Orders
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Account management
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Promotions
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