B2C | Retail

Moving to microservices to scale omnichannel experiences

A women’s casual apparel retailer migrated from their monolith to MACH-X to better support omnichannel experiences and operations, while significantly lowering total cost of ownership.

Results at a Glance

30%

reduction in total cost of ownership

Moving to Infosys Equinox' cloud-hosted MACH-X solution drastically reduced cost while enabling technical and business agility to continually evolve the retailer’s digital offering and support seamless omnichannel experiences.

They experienced a 30% drop in TCO (total cost of ownership), faster campaign go-to-market and higher customer satisfaction.

Challenges

The excessive costs to host and maintain on-premise, legacy monolith were holding back customer experience and innovation. The apparel retailer wanted:

  • Icon

    More flexible and fully-responsive ecommerce sites to engage millennials

  • Icon

    Robust and customer-first omnichannel content, promotions, inventory and fulfillment

  • Icon

    Complex merchandising, promotion and personalization control without reliance on IT

Challenges

Solution

The merchant fully migrated from Oracle Commerce to Infosys Equinox, with new capabilities to support:

  • Icon

    Critical omnichannel fulfillment capabilities including BOPIS, ship-to-store and ship-from-store

  • Icon

    Omnichannel inventory management for endless-aisle visibility and efficient warehouse and physical store allocation

  • Icon

    More agile delivery of richer, responsive front-end experiences

  • Icon

    Comprehensive merchandising, pricing and promotional management for business users

Solution

Stuck with a legacy monolith? Explore how our microservices based platform can help strangle the monolith to deliver business results.

Discuss your unique business challenges with our commerce experts and build a customized commerce landscape using our MACH-X architecture.

Opt in for marketing communication Privacy Statement