B2C
Retail
Moving to Microservices for Omnichannel Experiences and TCO Reduction
Industry
B2C | Retail
Region
North America
About the Company
A fashion retailer offering trend-driven apparel and accessories at affordable prices, primarily targeting young consumers through a wide network of retail stores and online channels.
Results at a Glance
0
Reduction in total cost of ownership
Moving to Infosys Equinox' cloud-hosted MACH-X solution drastically reduced cost while enabling technical and business agility to continually evolve the retailer’s digital offering and support seamless omnichannel experiences.
They experienced a 30% drop in TCO (total cost of ownership), faster campaign go-to-market and higher customer satisfaction.
Challenges
The excessive costs to host and maintain on-premise, legacy monolith were holding back customer experience and innovation. The apparel retailer wanted:
- More flexible and fully-responsive ecommerce sites to engage millennials
- Robust and customer-first omnichannel content, promotions, inventory and fulfillment
- Complex merchandising, promotion and personalization control without reliance on IT
Solution
The merchant fully migrated from Oracle Commerce to Infosys Equinox, with new capabilities to support:
Critical omnichannel fulfillment capabilities including BOPIS, ship-to-store and ship-from-store
Omnichannel inventory management for endless-aisle visibility and efficient warehouse and physical store allocation
More agile delivery of richer, responsive front-end experiences
Comprehensive merchandising, pricing and promotional management for business users
Explore More Success stories
Stuck with a legacy monolith? Explore how our microservices based platform can help strangle the monolith to deliver business results.
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