A retailer rapidly responds to changing customer needs

B2C | Retail

A retailer rapidly responds to changing customer needs

An iconic denim brand with 1000+ stores in 100+ countries sought to rapidly adopt contactless store and self-checkout capabilities during the COVID-19 pandemic.

Results at a Glance

Challenges

Solution

Results at a Glance

12 weeks

from idea to implementation

Safe systems

for staff and shoppers

Industry-leading

omnichannel experience

The agility of MACH-X microservices enabled Infosys to custom-tailor a contactless shopping solution with secure checkout to keep this retailer’s shoppers and store associates safe during the pandemic.

The retailer is now set up with enhanced omnichannel capabilities that support fast and frictionless “hybrid” shopping, including self-checkout with real-time financing options.

Challenges

Time was of the essence for the denim global retailer to support:

Mobile self-checkout for in-store shoppers
Intelligent store advisor capabilities for sales associates
Seamless integration with POS, payment solutions and omnichannel platforms

Solution

In 12 weeks, implementation was successfully delivered across pilot stores, including:

A bespoke contactless store store solution that incorporates pick, scan and pay-and-go
A custom REACT native app and SDK to integrate with Android and iOS retailer apps
QR scanning to enable product validation and enhance customer trust
Infosys Equinox Loyalty capability to reward users for safe omnichannel engagement