B2C
Retail
A Retailer Rapidly Responds to Changing Customer Needs with Contactless Checkout
Industry
B2C | Retail
Region
North America
About the Company
One of the world’s leading apparel brands that serves consumers globally through a diverse portfolio of denim, casualwear, and lifestyle products.
Results at a Glance
0
weeks from idea to implementation
Safe systems
for staff and shoppers
Industry-leading
omnichannel experience
The agility of MACH-X microservices enabled Infosys to custom-tailor a contactless shopping solution with secure checkout to keep this retailer’s shoppers and store associates safe during the pandemic.
The retailer is now set up with enhanced omnichannel capabilities that support fast and frictionless “hybrid” shopping, including self-checkout with real-time financing options.
Challenges
Time was of the essence for the denim global retailer to support:
- Mobile self-checkout for in-store shoppers
- Intelligent store advisor capabilities for sales associates
- Seamless integration with POS, payment solutions and omnichannel platforms
Solution
In 12 weeks, implementation was successfully delivered across pilot stores, including:
A bespoke contactless store solution that incorporates pick, scan and pay-and-go
A custom REACT native app and SDK to integrate with Android and iOS retailer apps
QR scanning to enable product validation and enhance customer trust
Infosys Equinox Loyalty capability to reward users for safe omnichannel engagement
Explore More Success stories
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