increase in order volume with BOPIS integration
peak-season
sales lift
partners connected
This market leader’s dedication to digital and direct-to-consumer (DTC) innovation translates to continuous sales growth in a competitive space. Delivering on its connected commerce vision unlocked new revenue growth from enhanced omnichannel capabilities including endless aisle, Buy Online Pick In Store (BOPIS )and ship-from-store (SFS), with enriched inventory integration across its 335+ partner ecosystem.
On its legacy commerce technology, the client was unable to enable its 150M+ active loyalty members to shop how they want, when they want for what they want – while streamlining the B2B commerce experience for its valued wholesalers.
They struggled with:
Siloed catalog and inventory data across channels and consumer touchpoints
Sub-optimal mobile navigation and UX, accessibility and performance
Outdated and friction-filled partner management processes
The inability to connect customer data across its distributed DTC and partner ecosystem
With Infosys Equinox microservices, the client achieved milestones in its digital evolution:
Enhancements to mobile webstore and apps leveraging native device features
Full visibility into inventory to enable endless aisle, store pickup and ship-from-store across DTC and retail partners
Joint loyalty program partnerships with key retail partners
A B2B partner management portal with streamlined onboarding and self-serve transactions
Social commerce capabilities to support influencer engagement and SMB partners in micro-markets
B2B | Consumer Packaged Goods
Read more
